Shipping policy

Delivery & Shipping Policy Last updated: April 8, 2026

Delivery Destinations We currently ship within the United States.

Processing Times Orders are processed within 1–3 business days from the date of purchase, excluding weekends and public holidays. Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.

Estimated Delivery Times Standard delivery: 5–8 business days. Delivery times are estimates and may vary due to carrier delays, weather conditions, or other factors beyond our control.

Shipping Costs Free standard shipping is available on all orders. Express shipping may be offered at checkout for faster delivery where available. All shipping charges are clearly displayed before payment is completed.

Delivery Issues We are not responsible for delays caused by shipping carriers or other circumstances beyond our reasonable control. If your order appears delayed or missing, please contact us at info@biovanna.com. Claims for missing packages must be submitted within 14 days after the estimated delivery date.

Ownership and Risk Ownership and risk of loss pass to you once the order has been handed over to the shipping carrier, except where consumer protection laws provide otherwise.

Damaged or Incorrect Orders Please inspect your order upon delivery. If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at info@biovanna.com, including your order number and clear photos where possible. We will arrange a replacement or refund in accordance with our return policy.

Legal Compliance We comply with applicable federal and state consumer protection regulations. Nothing in this policy affects your statutory rights.

Contact Information Company Name: EVERGREEN EDGE LLC EIN: 33-3091070 UBI: 605 670 089 Company Address: 16606 162ND AVE NE, WOODINVILLE, WA, 98072 Email: info@biovarre.com Phone: +19178095132